Frequently Asked Questions (FAQ)
Welcome to Myyantra Help Center
Find quick answers to the most common questions about orders, payments, shipping, returns, and more.
🛒 Orders & Products
1. How do I place an order on Myyantra?
Simply browse our products, click “Add to Cart”, and proceed to checkout. Fill in your shipping details and complete the payment using Razorpay or other available payment methods.
2. Do I need an account to shop?
No, you can checkout as a guest. However, creating an account allows you to track orders, manage returns, and receive exclusive offers.
3. How do I know if my order was confirmed?
After completing payment, you’ll receive an order confirmation email and SMS with your order ID and details.
4. Can I modify or cancel my order after placing it?
You can cancel your order before it is shipped by contacting our support team at support@myyantra.com or calling +91 73393 13872.
Once shipped, cancellations are not possible — you may initiate a return after delivery.
5. What types of products does Myyantra sell?
We specialize in electronics — including mobile phones, laptops, tablets, smartwatches, accessories, and more from trusted brands.
💳 Payments
6. What payment methods do you accept?
We accept secure payments through Razorpay, which supports:
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Credit/Debit Cards (Visa, MasterCard, RuPay, etc.)
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UPI (Google Pay, PhonePe, Paytm, etc.)
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Net Banking
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Wallets
7. Is online payment safe on Myyantra?
Yes, absolutely. We use Razorpay’s PCI-DSS certified gateway for 100% secure transactions. Your payment information is encrypted and never stored on our servers.
8. My payment failed but money was deducted. What should I do?
Don’t worry — in most cases, the amount will be refunded automatically within 5–7 working days. If not, contact us with your transaction ID at support@myyantra.com.
🚚 Shipping & Delivery
9. Do you offer delivery across India?
Yes, we deliver to most locations across India through trusted courier partners.
10. How long does delivery take?
Delivery typically takes 3–7 business days, depending on your location and product availability.
11. How can I track my order?
Once your order is shipped, you’ll receive an email/SMS with a tracking link to follow your shipment’s progress.
12. What are the shipping charges?
Shipping is free on most orders. For select locations or large appliances, a minimal delivery fee may apply (displayed during checkout).
🔄 Returns, Refunds & Replacements
13. What is your return policy?
We offer 7-day return or replacement for eligible products in case of damage, defects, or incorrect items received.
14. How do I request a return?
You can raise a return request by contacting our support team at support@myyantra.com with your order ID and issue details. Our team will guide you through the process.
15. When will I get my refund?
Refunds are processed within 7–10 working days after the returned product passes quality checks.
16. Can I exchange a product?
Exchanges are available for defective or damaged items, subject to stock availability.
👤 Account & Support
17. I forgot my password. What should I do?
Click “Forgot Password?” on the login page, enter your registered email, and follow the reset instructions.
18. How do I update my address or contact details?
Log in to your Myyantra account → Profile → Edit Details and save your updated information.
19. How can I contact customer support?
📞 Phone: +91 73393 13872
✉️ Email: support@myyantra.com
🕒 Support Hours: Monday–Saturday, 9:00 AM – 7:00 PM
20. Does Myyantra have a physical store?
Currently, we operate as an online-only eCommerce platform. All orders are placed and fulfilled via our website.
🔐 Privacy & Security
21. Is my personal information safe with Myyantra?
Yes. We follow strict data protection measures in line with our Privacy Policy. Your personal data is used only for processing orders and improving our services.
22. Does Myyantra share my information with third parties?
We only share limited details with delivery and payment partners to fulfill your order — never for marketing without your consent.
💬 Other Questions
23. Do you offer EMI options?
Yes, Razorpay supports EMI for select credit cards and banks. Eligible options appear at checkout.
24. Can I get a GST invoice?
Yes, all orders are billed with a valid GST invoice, which you’ll receive along with your order confirmation.
25. Do you offer bulk or business purchases?
Yes, for bulk or corporate orders, please contact us at support@myyantra.com with your requirements.
Still Need Help?
If your question isn’t listed here, our support team is happy to assist you.
📞 +91 73393 13872
✉️ support@myyantra.com
🌐 Visit: https://www.myyantra.com